Can we help you?

Our local and worldwide support network is always available should you need any help on buying, designing or selling products. Check out our menu for what you need.

Frequently Asked Questions (FAQs)

It is an enabling technology that supplements traditional manufacturing and crafting.

Originally known as additive manufacturing, 3D Printing works by depositing hundreds or thousands of layers of a given material onto a platform or ‘bed’, according to a design, to form an object that has length, breadth and height. The term 3D Printing refers to many different technologies following the same principle, but adjusted to the different printing requirements of different materials.

Everywhere our Ginkgo3D community is located, and that includes you! If you are not a designer, please access Designing Options for more details on how to do it (easily) yourself or find a professional 3DP expert to help design it for you.

Ginkgo3D uses industrial strength 3D printers to create the products in the materials, sizes and finishes that you specify and may access our printing facilities locally or overseas to ensure that you get the best print of your product at the highest value for your money and at the shortest possible time.

Of course! Our Designers Studio will have many talents for you to choose from, whether you want to design something from scratch, convert your own sketch or drawing into 3D printable digital format, or just customize something that you already have.

Definitely. You can access our Tutorials section, or you can Preregister for classes in the training courses and workshops that we conduct on demand.

Be a Ginkgo3D vendor

Welcome on board! You can set up a shop through our Vendor application here, wait for our verification and you’re all set!

Set your shop location and currency, choose a shop name, create a listing, set a payment method and a billing method.

Ginkgo3D is a 3D printing marketplace. As long as any part of your production involves 3D printing, you are welcomed to sell on Ginkgo3D! We allow fully 3D printed creations to partial processes that use 3D printing (eg 3D printed mould designs used for casting).

Joining and starting a shop on Ginkgo3D is free. There are two basic selling fees: a transaction fee and a payment processing fee.

Listing your items is free. Once an item sells, there is a transaction fee on the sale price (not including shipping costs). 

Currently, we accept payments through Paypal. Funds from your sales are deposited

Working with Ginkgo3D

Absolutely! Let’s talk. Contact us through [email protected] to discuss further how we can work together.

As long as you are affliated with us, you are eligible for an exclusive feature on Ginkgo3D!

We accept

  • projects that use 3D printing
  • interviews if you’re a Ginkgo3D partner
  • interviews if you’re a Ginkgo3D vendor

Contact us at [email protected] to indicate your interest! 

Thank you for your interest in Ginkgo3D!

We accept

  • projects that use 3D printing
  • interviews if you’re a company that uses 3D printing
  • interviews if you use 3D printing in any part of your design process

You can contact us using [email protected] indicating your interest and we will contact you to find out how we can work together.

Shipping

Different vendors use different carriers, so they will list their usual shipping timeframes when you make a purchase from their store.

We apologise, but separate orders cannot be combined. However, if your earlier order has not gone into production, you can cancel it and make a new order with all your products in it.

We do not have an expedited production/delivery programme, but we will carry out such orders wherever possible. Expedited production and delivery may incur a service surcharge.

Our platform serves as a means of communication between customers and vendors, so shipping is handled by our vendors personally and up to their discretion.

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